1. Introduction

Journey Hillside Tarzana ("we," "our," "us") operates https://journeyhillsidetreatment.com (the "Site"). We provide private medical detox, residential addiction treatment, and dual-diagnosis care for adults in Tarzana, California. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through the Site and through related communications, including phone calls, emails, and SMS messages.

Because our services involve substance use disorder treatment, certain information you share with us may be protected by the Health Insurance Portability and Accountability Act (HIPAA), 45 CFR Parts 160 and 164, and 42 CFR Part 2, which governs the confidentiality of substance use disorder patient records. This Policy applies to website visitors and prospective clients. Clinical privacy rights of enrolled clients are governed separately by our Notice of Privacy Practices, which is provided at the time of admission.

2. Information We Collect

Information you provide directly

Contact information: name, phone number, email address, and mailing address
Inquiry and admissions information: nature of concern, substance use history, treatment history, and immediate needs (shared voluntarily when contacting us)
Insurance information: carrier name, member ID, policyholder details, and plan type
Payment information: billing details and financial arrangements when applicable
Communications: messages submitted through the Site, call notes, consent records, and any documents you provide

Information collected automatically

Device and usage data: IP address, browser type, operating system, pages visited, and session duration
Cookies and similar technologies: used to support Site functionality, analyze traffic, and improve the user experience

Please note: We strongly encourage you not to submit detailed medical, psychiatric, or substance use information through unsecured web forms or email. Confidential admissions conversations should be conducted by phone at (213) 845-2568.

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and facilitate the admissions process
Verify insurance benefits and coordinate with carriers on your behalf
Communicate with you by phone, email, or SMS regarding your inquiry or care
Comply with applicable legal, regulatory, and licensing obligations
Improve Site functionality and prevent fraudulent or unauthorized use
Send administrative or follow-up communications related to your inquiry

We do not use personal information to make automated decisions about clinical eligibility or treatment.

4. Legal Basis for Processing

We process personal information on the basis of your consent (including consent to SMS communications), contractual necessity (facilitating an admissions inquiry or arranging services), compliance with legal obligations (HIPAA, 42 CFR Part 2, California law), and legitimate business interests in operating and improving our services.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following limited circumstances:

Insurance carriers and benefits verifiers: To verify coverage and authorize treatment on your behalf
Clinical and operational service providers: Including electronic health record vendors, secure messaging platforms, and other vendors operating under appropriate confidentiality agreements
Legal and regulatory authorities: When required by law, court order, or regulatory mandate
Emergency situations: As permitted by law when disclosure is necessary to prevent a serious and imminent threat to health or safety
Business successors: In the event of a merger, acquisition, or sale of assets, subject to confidentiality protections
At your direction: With other parties you specifically authorize

Important: SMS and telephone consent data. Mobile phone numbers, opt-in records, and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. This information is maintained solely to fulfill communications you have requested and to document consent in accordance with applicable law.

Important: Substance use disorder records. Any information that could identify a person as having sought or received substance use disorder treatment is protected under 42 CFR Part 2 and HIPAA and will not be disclosed without your written consent, except as expressly permitted by those laws (for example, medical emergencies, court orders, or auditing purposes).

6. Health Information and Sensitive Data

Information relating to substance use, mental health, medical history, and treatment is treated with the highest degree of care and handled in compliance with HIPAA, 42 CFR Part 2, and applicable California law. This information is accessible only to authorized staff with a legitimate need and is protected by administrative, technical, and physical safeguards.

7. Cookies, Tracking, and Analytics

We use cookies and similar technologies to support Site navigation, remember preferences, and analyze traffic patterns. You may adjust or disable cookies through your browser settings; however, some Site features may not function properly if cookies are disabled. We do not currently respond to Do Not Track browser signals, but we do not sell your data for behavioral advertising purposes.

8. SMS Communications and Consent

We collect mobile phone numbers only when you voluntarily provide them. You are never required to provide a phone number or consent to SMS messaging to use our Site or submit a general inquiry.

Where you choose to provide a phone number, you may separately consent, through an optional checkbox on our contact or admissions forms, to receive text messages from Journey Hillside Tarzana. These messages may include:

Transactional messages: responses to your inquiry, appointment or admissions coordination, and follow-up communications related to services you have requested
Informational messages: treatment-related resources or updates connected to your inquiry

Message frequency may vary. Message and data rates may apply.

To opt out at any time, reply STOP to any message. To request assistance, reply HELP or contact us at (213) 845-2568 or [email protected].

Consent to receive SMS messages is not required as a condition of receiving treatment or services.

We maintain records of all SMS consents associated with form submissions in accordance with CTIA guidelines and applicable law.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Marketing Communications and Opt-Out

If you have consented to receive marketing or informational communications, you may withdraw that consent at any time by:

Replying STOP to any SMS message
Following the unsubscribe instructions in any email communication
Contacting us at [email protected] or (213) 845-2568

Opting out of marketing communications will not affect the delivery of transactional or service-related messages necessary to fulfill an active admissions inquiry.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security. We encourage you to contact us by phone for sensitive discussions.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, respond to your inquiry, and comply with our legal and regulatory obligations. Substance use disorder patient records are retained in accordance with applicable federal and California state retention requirements.

12. Your Rights and Choices (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the right to:

Know what personal information we collect, use, disclose, and sell
Request deletion of your personal information, subject to certain exceptions
Correct inaccurate personal information we hold about you
Opt out of the sale or sharing of personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or (213) 845-2568. We will respond within the timeframe required by applicable law.

Note: Rights under HIPAA and 42 CFR Part 2 with respect to clinical records are administered separately through our Notice of Privacy Practices.

13. Children's Privacy

Our Site and services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently received information from a minor, please contact us immediately so we can delete it.

14. Links to Third-Party Sites

Our Site may contain links to third-party websites, including insurance carriers or referral resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. Continued use of the Site following the posting of changes constitutes your acceptance of the revised Policy.

16. Contact Us

Journey Hillside Tarzana
4706 Viviana Drive
Tarzana, CA 91356
Phone: (213) 845-2568
Email: [email protected]